Frequently Asked Questions

Why is there a need for Brown Toy Box?

Brown Toy Box was founded to help parents of children of color find toys, books, gifts and games that reflect them culturally. As a mother of 4 little brown children it was always frustrating going from store to store and website to website looking for dolls and books that reflected who my children were. From that frustration Brown Toy Box was born.     

What's in Each Box?

Each themed box contains fun and engaging toys, books and games that feature brown children in all their awesomeness. It was also very important to curate products not only from big brands and toy companies but to be mindful to leverage Brown Toy Box in a way that introduces new black toy designers and authors to every subscriber. We will also include information on each of the brands included in each box. 

Where are the products sourced from?

The products in each of the themed boxes  come from  all over the world. We include products that best match the monthly theme. Sometimes our products come from big brands and publishers but we are also intentional about  procuring products from Black creatives and makers who own small businesses and create high quality toys, books, fashions and decor.

How are the boxes priced?

Subscription box pricing can be complicated….We hate complicated! Each themed box cost $34.99. Cancel any time. 

 I didn’t receive my package.

 Oh no! We are happy to track it for you. Please give us a call at 1-800-407-1744.

 I Only Want to Receive Books, Can I Request That?

 Not at this time however we will be rolling out a second subscription for books only soon. 

What is Your Cancellation Policy?

 There are no contracts. Cancel anytime on the monthly auto renew before you billing date. 

I Have Ideas on Other Items That I Would Like To See In the Box.

 We love it! Send us an email at fun@browntoybox.com

 Am I Being Double Billed?

 No worries we aren’t double billing you. In order to source the best products at the best process we bill the Community in advance of shipping. Therefore, you pay for first box in advance of shipping then we bill the 15th of each month. Unless you tell us otherwise we will continue to ship you awesome boxes on the 12th of every month.

 Does Brown Toy Box Accept Exchanges or Returns?

 Sorry we do not exchange or accept returns. We do strive to give you the best service and the best merchandise so if there is a concern either call us at 1-800-407-1744 or send us an email at customerservice@browntoybox.com   

Are you ready to subscribe to Brown Toy Box?

  Let’s go! Tell us your child’s age range, sex, and you are all set!